Shipping Information

Lower 48 States ONLY 


SHIPPING SCHEDULE


Order deadline is Sunday nights at midnight EST. Orders will ship on Wed,Thurs.

we harvest aquarium seagrass plants on Mondays & Tuesdays.

we ship plants on Tuesdays/Wednesdays/Thursdays

if your order was placed after midnight EST on Sunday night, it will NOT ship the same week.


Special Discounts only apply to lower 48 states

  • Tip: If possible, consider shipping your plant order to a business (i.e. where you work). This will save you about $4.00 in shipping charges. The business can receive the shipment indoors instead of being left in the cold or heat at your doorstep. Also you do not have to be there to receive the shipment. If shipment is "left at door", during extreme temps, the plants will not survive. Please ensure that they are shipped to an occupied address that can ensure live delivery. If the shipment is left at the door or not signed for THERE IS NO GUARANTEE if perished/lost/stolen. Please make arrangements accordingly.

Other Info

  • Our shopping cart system automatically calculates the shipping when you enter your ZIP code & state. You are aware of the shipping charges before you checkout. There are NO packing fees with your order. Your credit card is charged (only once) at the time of ordering on encrypted server.
  • We do NOT have access to you credit card information. We use SQUARE as our credit card processor...they are considered to be one of the BEST and most SECURE system.
  • Unlike most on-line companies, we do not attempt to profit from or markup shipping costs to our customers. Every item that we sell has been meticulously weighed so the shipping charges are as accurate as humanly possible.
  • With larger orders, we strongly recommend overnight shipping. It's only a few dollars more and well worth the peace of mind knowing that your plants are GUARANTEED to arrive in perfect condition.


Cancellation and Refund Policy

  • Equipment orders canceled or returned will incur a 20% restocking fee + "actual" shipping charges both ways. 

o No exceptions

o No returns allowed without RMA

  • Live plant orders can not be cancelled or delayed if the plants have already been harvested.

o No exceptions

  • Refunds are never given on shipping charges.
  • Shipping charges are computed "real time". If a problem occurs and the system cannot communicate with the UPS server, the estimated rates could be inaccurate.

Refused Shipment Policy

  • Any order refused at the time of delivery will result in NO refunds or credits

Warranty and Out of Stock Policy

  • All items that carry a manufactures warranty must be handled through the manufacturer.
  • If we are short on a plant item, we reserve the option to substitute. We will do our very best to give a substitute that is satisfactory and we always give some free extra plants with any substitution. We have a 99.71% fill rate.
  • If we are short several items at the time of shipping, we will contact you to approve the substitutions BEFORE we ship your order.

Problem with Order

  • We must be notified by within 2 hours of delivery and a photo of damaged items emailed within 2 hours. Please unpack your order and lay it out. Take good photos so we can match the items up to your order.
  • Live plant orders must be signed for when delivered. Perishable items left outside in hot/cold weather are not covered.
  • By placing an order, you, the customer, agree to all these terms and conditions.
  • When you place your order, please do so only after reading all of the above info. Thank you.

If you reside in Florida, you can save money by shipping plants via ground.